Interviewed by: TL Rotkiewicz
Photo by: Michael Taylor
It is a family owned and operated business located at 1695 Poquonock Ave. in Windsor Connecticut. Established in 1991 in Windsor Locks, LCN quickly grew into a larger operation and moved to Mechanic Street in 1996 following a change of address again in 2011. The name LCN derives from the family's names of Linda, Craig (their son), and Norman. LCN Kitchen and Bath is a full service design and build contractor, housed in a 4,000 square foot showroom. This environment will make any visitor want to consider a new makeover for their home. They are best known for their creative design, timely completion, along with professional and friendly service. They offer a wide range of innovative and custom designs to fit your lifestyle and budget. They are members of the National Kitchen & Bath Association (NKBA). They are certified by the City of Hartford as a Woman Business Enterprise and also State of Connecticut under Women Owned, Supplier Diversity Program for Small/Minority Business Enterprise. They do work for the Hartford area of Habitat for Humanity, where they supply materials for kitchens. LCN also services the Northside Institutions Neighborhood Alliance (NINA), which revitalizes homes at Asylum Hill in Hartford.
Linda is from Methuen, MA. Norman was born and raised in California until the age of three when his family moved to Windsor Locks. He was a Time-Study Engineer in high school. Only their son, Craig went to college. He studied at UCONN for Economics. Linda at one point had worked at H.P. Hood in Charlestown, MA, before transferring to the plant in Suffield, CT. That was when she met her future husband. Norman himself has a very interesting background in engineering. He was a plant manager at a factory that produced swimsuits for the Miss America pageant. He also worked for the Wickes Lumber Company. "Norman is great with numbers when he designs something, " Linda notes.
In the beginning, LCN worked exclusively with contractors. Linda explains, "When Habitat for Humanity sometimes would send the customers in, we needed to have a showroom to give them something to look at." That was when LCN moved to their current address. Every couple of months they update the showrooms to display what's new and fresh. Linda mentions what it takes to run a kitchen and bath retailer. "In this kind of business, we go to the manufactures and they teach us how to measure, what to look for. So, a lot of it is dealing with manufactures. Like the tiles, they show you the best ones with the mastic to put down. What to use in showers. Training courses I would say." Their business is about integrity. The family does not want to steer people wrong in choosing what is best for a kitchen or bathroom. It's a major task that customers don't truly take into consideration. Much of LCN's customers are age fifty and up. Craig has a vantage point that serves a different customer base. He is wheelchair bound. His knowledge and design work helps when he works with a customer who is disabled.
Although Linda and Norman live in Windsor Locks, they feel strongly about Windsor. Norman states, "Windsor is a great town. You always got something going on. Always know what is going on." He adds in, "A very tight-knit community." The Bouchers have much to be proud of regarding their business. The Chamber of Commerce named them Business Of The Year in 2015 and 2017.
Linda's hobbies include quilting and Norman likes to go fishing.
Three words that describe LCN: Contemporary. Knowledgeable. Family.